Druids Golf Reviews

Shocking customer service if that's what you can call it.
Had to wait almost a month for a refund and every time I phoned to get answers they didn't or couldn't help,saying someone will email me but that never happened. Will NEVER buy from Druids again.

The clothing that I received from the company is excellent as are the shoes. My grumble is the length of time it took for delivery. Some items were stocking fillers for family at Christmas however despite ordering more than 3 weeks ahead they arrived late.

The golf trolley I purchased is built really well, and a reasonable price. From checkout to receiving the item was quick considering it was January. Got in time for my first game of the year.

It’s very easy to ignore reviewing companies when orders go well as it’s taken for granted, and very easy to review/complain when things go wrong.
However, when the latter does happen it’s the mark of a great company and great customer service to react quickly and effectively to remedy.
I bought an Ambassador’s pack for my stepson for Xmas. Two items were sent in the wrong colour, one missed altogether and two identical items sent instead.
Druids apologised immediately, apologised that a couple of items were not in stock in the colour requested but offered three replacement item types in any colour, size and cost bracket from their complete catalogue - which have now been sent and received (along with a very easy and quick return policy).
Well done for turning a poor initial reaction and experience in to an excellent one ??

All items arrived as stated, quality of items in the Ambassador pack were very good, I’ve had products from Druids before and no complaints.

The only thing I was unhappy with was the ‘Druids’ print down the sleeve on jacket which I never noticed when ordering or I would have chosen a different item as I think it looks a bit tacky.

My purchase took six weeks to arrive, wrong address however that happened. Parcel had been opened,revealed and one item missing. This was a Christmas gift so I was very disappointed

Terrible customer service, ordered a hoodie that has gone bobbily in a month, contacted customer service via the chat function, I was then contact via email asking me to confirm what temperature I had washed the hoodie on, I replied but I didn't receive anything back. Contacted customer service via the chat again and was told someone would contact me via email, I've not received an email, so yet again had to contact customer service but that hasn't really got me anywhere. I'm going to claim my money back via the bank instead.

Great service and great product. The only disappointment about the polo shirts is most of the druids logo on shoulder can off .leaving me with a D then nothing until S .looks poor ending up taking rest of letters off .all polo's washed at 30 degrees

Ordered a top that I was an unwanted gift. One area of the website says a refund is possible, only to find out only a credit note can be given. It then took 7 weeks for the credit note to be received after chasing on several occasions.

Bought a top from here in December. It took a while to arrive but that could have been due to postal issues. I wasn’t needing super fast delivery so it wasn’t a problem plus it did arrive before Christmas. All service received was good.

I placed my order on the 27th November 2022 and finally received my order on the 21st Dec. The trousers that I ordered were too long and I returned them on the 23rd December. It is now the 6th February 2023 and I have still to receive my order, which is not good enough.

The delivery time for an order on black friday was pretty ridiculous and the worst without communication. After I finally received my order 2 shirts where in the wrong size. Not sure if that was my own mystake. I returned the 2 shirts and again it took weeks. Despite I asked for replacements in the correct sites Druids reimbursed me again with no communication. Bottom line good products but service could be way better

I ordered the wrong size hoodie and immediately tried to get it amended but was told it wasn’t possible.As soon as it arrived I sent it back unopened 3rd of January tracked received 5th of January.Despite several emails I still haven’t received the correct size a month further on and now not responding to emails.The worst customer service I’ve ever had

Delivery took almost 4 weeks eith no updates or tracking on it. customer service is atrocious and non existent. Very hard to get in contact an got fobbed off with same excuse every day I tried to follow up on my order! Happy with order when I finally received it!

I bought a few items for Christmas presents and unfortunately had to return 3 of them on December 29th as they were too big. I still haven’t received my refund and find it very difficult to get a response from them as to when I will get it ? I have bought on a number of occasions and the items are all good quality and good value but I’m disappointed with the return system and this has ensured that I will not be shopping with them again.